(+34) 910 60 15 15 info@bestai.es

Legal Notice

This Legal Notice regulates the access and use of the website www.bestai.es (hereinafter, "the Website"). Accessing the Website implies full and unreserved acceptance of these general conditions.
General Information

This website is operated by Best Agentes Inmobiliarios, S.L., for all online transactions of BestAi and its group (hereinafter, “BESTAI"), with registered office at calle Velázquez 27, 1º exterior, 28001 Madrid, registered in the Mercantile Registry of Madrid, in volume 0, folio 0, sheet M832136. It operates under C.I.F. number B19849827.
This Legal Notice regulates the access and use of the website www.bestai.es (hereinafter, "the Website"). Accessing the Website implies full and unreserved acceptance of these general conditions.

1. Intellectual and Industrial Property

All contents of the Website, including, without limitation, texts, graphics, images, logos, icons, software, and other audiovisual or sound content, as well as its graphic design and source codes, are the exclusive property of BESTAI or third parties, and are protected by intellectual and industrial property rights. The reproduction, distribution, modification, transmission, or any other use of the Website's contents without the prior written authorization of BESTAI is prohibited.

2. Liability

BESTAI is not responsible for any misuse of the Website's contents, which is the sole responsibility of the user who accesses or uses them. BESTAI also does not guarantee the continuous availability of the Website or that it is free of errors or viruses, although it will take all necessary measures to avoid and correct any incidents.

3. Terms and Conditions of Use

Access and Use of the Website

Access and use of the Website are conditioned upon the acceptance of these Terms and Conditions. By using our Website, the user agrees to comply with applicable laws and respect the intellectual property rights of BESTAI and third parties.

Conditions for Purchase and/or Joining Services as a Partner in Real Estate Projects

By joining as a partner in real estate projects or making a payment through the Website, the user declares that they are of legal age and have the legal capacity to enter into binding contracts. All transactions will be subject to confirmation and acceptance by BESTAI.

The user understands and accepts that joining as a partner may involve risks, including the risk of partial or total loss of the capital paid. BESTAI does not guarantee specific returns and recommends that users diversify their holdings to minimize risks.

4. Jurisdiction and Applicable Law

These conditions shall be governed by and construed in accordance with the laws of Spain. Any dispute arising in connection with the use of the Website shall be submitted to the exclusive jurisdiction of the courts of Madrid city.

5. Partner Protection Policy

Partner Protection
BESTAI adopts best practices to protect partners and ensure the security of their investments. All funds are held in accounts belonging to the commercial company (a specific and personalized vehicle for real estate investment for all partners), to which the partner has sent the capital for their participation in the real estate investment, and are not used for purposes other than those specified in the investment agreements of each vehicle. In the event of market circumstances and in the interest of all partners, the investment objective of each vehicle may only be changed by agreement of all partners.

Procedures in Case of Cessation of Activity
In the unlikely event that BESTAI ceases its activity, it will be guaranteed that the contractual relationships between the partners and the projects continue according to the terms initially established. Your funds will not be affected in any case, as they are deposited in the bank account of a different and specific commercial company for each real estate investment, which is only controlled by those partners; therefore, group risk is eliminated as it is null due to the non-existence of a group. Each vehicle is independent and has its interests and the disbursement of each partner guaranteed by the partners' agreement and the vehicle's articles of association, with its own secure and independent legal personality, and with deposits in the banking institution held by each vehicle. Each vehicle manages payments between all parties involved during the development of the projects independently of the others.

6. Consent and Acceptance of Risks

Risk Disclosure
Before joining as a partner, users must read and accept the associated risks. BESTAI warns that:

  • Joining as a partner may involve risks, including the partial or total loss of the capital paid.
  • Past performance does not guarantee future results.
  • Real estate assets may fluctuate in value and the investment may be less liquid than expected.
  • Users should only invest capital they are willing to lose, and it is recommended to diversify holdings to mitigate risks.

Acceptance of Risks
By proceeding with a participatory investment joining, the user must check a box indicating that they have read and understood the risks and that they accept the General Terms and Conditions of Joining.

7. Dispute Resolution Procedures

Conflict Resolution

Any controversy arising in relation to the interpretation, application, or execution of the General Terms and Conditions of Joining shall be resolved, in the first instance, through direct negotiation between the parties within the investment vehicle where discrepancies may have arisen, if applicable. If an agreement is not reached, the parties will submit to a mediation or arbitration procedure before going to court.

Exclusive Jurisdiction

In the event that the conflict is not resolved through mediation or arbitration, the parties shall submit to the exclusive jurisdiction of the courts of Madrid, Spain.

8. Financial Information and Tax Regime

Notice on Financial Information

All financial information provided on this Website is for informational purposes and should not be construed as a recommendation or financial advice. Users must perform their own due diligence and, if necessary, consult an independent financial advisor before making investment decisions, even when the decision to participate as a partner is within the private real estate business sphere and is in no case a solicitation of investment by the previous partners or the managing partner, BESTAI.

Tax Regime

Investments may have tax implications that vary according to each partner's jurisdiction. It is the responsibility of each partner to comply with applicable tax obligations. BESTAI does not offer tax advice and recommends that partners consult a qualified professional to understand the tax implications of their investments.

9. KYC (Know Your Client) Procedures

Identity Verification

To comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing regulations, BESTAI implements "Know Your Customer" (KYC) procedures. Users must provide the necessary documentation to verify their identity before making any purchase and/or joining the services provided.

Prevention of Money Laundering

BESTAI is committed to complying with all applicable regulations regarding the prevention of money laundering. We reserve the right to reject any purchase, joining, or transaction that does not meet these requirements.

10. Accessibility Policy

Accessibility Statement

BESTAI is committed to ensuring that our Website is accessible to all people, including those with disabilities. We strive to comply with accessibility regulations, such as the Web Content Accessibility Guidelines (WCAG).

If you encounter any accessibility barriers on our Website, please contact us at info@bestai.es so that we can take the necessary measures.

11. Update Policy

Changes to the Terms and Conditions

BESTAI reserves the right to modify these Terms and Conditions, as well as the Privacy and Cookies Policies, to adapt them to new legislation or updates to our services. Changes will be notified to users through the Website, and they will be given the opportunity to review and accept them before they take effect.

12. Nature of BESTAI - Submission of Complaints and Claims

BESTAI, Spain, through its work as a real estate manager and consultant, coordinates private operations in the Spanish real estate market, where partners subscribed as such make private real estate investments with all guarantees as partners of the commercial companies that carry out said operations. This means that it operates as a private real estate manager/consultant and not a financial one, and in no case performs any type of work as a crowdfunding platform or provider of participatory financing services, nor does it hold the status of an investment services company or a credit institution; therefore, it does not require or need the mandatory authorization of the CNMV as it does not perform any reserved activity authorized and regulated by said body.

Nevertheless, although not required by regulation, it has a Customer Defense and Service Department along with the other guarantees of transparency, seriousness, experience, and professionalism detailed on this website, for any inquiries or, if applicable, complaints from users, 365 days a year:

  • Email: info@bestai.es
  • Phone: +34 910 60 15 15
  • Postal and registered address: C/ Velázquez 27, 1º ext., 28001 Madrid, Spain.

If, instead of an inquiry, it is a complaint about any of the vehicles in which you are full partners, you may, in addition to the total protection offered by control in your own commercial company as an investment partner, contact this department for the resolution of claims.

Once the claim is submitted, it will be analyzed and resolved within a maximum period of 48 business days from its receipt. If the resolution does not satisfy the client, they may go to consumer protection agencies or initiate relevant legal actions.

13. Mechanisms for Partner Protection in Case of Cessation of Activity

Cessation of Activity

In the unlikely event that BESTAI foresees ceasing its activity as manager of each of the investment vehicles, it will inform users at least 48 days in advance through a visible notification on the website. During this period, no new partner additions under its management will be allowed, and it will not affect any of the investment vehicles at all, as during that time, by agreement in those projects affected by the cessation of the managing partner, another partner will be appointed to take over the replacement and baton in the continuity of said project. Therefore, the withdrawal, cessation, or in an extreme case, bankruptcy of the managing partner's legal personality is not a risk that can in any way affect the continuity of each investment vehicle, due to its articles of association and its own legal personality, as well as the independent separation of each capital in different accounts belonging to each project. Therefore, in such a case, the contractual relationship between the partners and the existing projects will continue according to the terms initially established.

14. Protection of Funds

Your funds will be protected at all times, as they are deposited in an independent, secure bank account at the payment institution corresponding to each legal entity of each project, which belongs solely to its partners and which no one but them can touch. The managing partner will manage and guarantee payments between all parties involved during the development of the projects, ensuring the safety of your money.